Puppet Animation - Moomins and the Winter Wonderland - Japan DVD Regular Edition

**Shipping Carriers**  
We ship all orders via **Japan Post**, **DHL**, or **FedEx**, depending on the destination and shipping method selected at checkout.

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**Delivery Time**  
- **In-stock items**: Orders are processed and shipped within **51 to 5 business days or 5 to 30 business days** from the date of purchase.  
- **Pre-orders**: Items will be shipped within **7 business days** after the official release date.  
- **Special order items**: Delivery may be delayed depending on the supplier's stock status. We will contact you if delays exceed the estimated timeframe.

Please note: Delivery times may vary due to customs clearance, weather conditions, postal delays, and holidays. Thank you for your understanding.

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**Shipping Costs**  
Shipping costs are calculated automatically at checkout using our shipping rate calculator. Final shipping charges depend on your destination and the total weight of your order.

We currently offer **international shipping** to most countries.

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 **Returnsv**

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the product must be unused, unopened (i.e., shrink wrap or manufacturer seal must be intact), and in the same condition as when you received it, including the original packaging.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective, damaged, or incorrect item). Please note that we are unable to refund the original shipping charges.

To initiate a return, please contact us at ruryaam@gmail.com. If your return is accepted, we’ll provide you with a return shipping label and detailed instructions. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at ruryaam@gmail.com.

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**Damages and Issues**  
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will work quickly to resolve the issue.

Return Address: Rury Art & Music Inc., 2-3-3 Minamikoiwa, Edogawa-ku, Tokyo, Japan 133-0056
(Please contact us before sending any items.)

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**Non-returnable Items**  
Unfortunately, we cannot accept returns for items on sale or gift cards.

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**Exchanges**  
To exchange an item, we recommend returning the original item and placing a new order separately after the return is accepted.

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**Refunds**  
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.